PROCESSING YOUR ORDER
Please allow 1 to 3 business days (excluding weekends and holidays) for your order to proceed to shipping. We make every effort to fulfill orders as quickly as possible, but travel and horse shows sometimes interfere. Once your order is shipped you'll receive another notification allowing you to track the progress.
For all orders under $100, we charge a simple flat rate shipping of $5 flat rate shipping within the USA.
ALTERNATIVE SHIPPING OPTIONS
Free local delivery is available for orders within 40 miles of 62249. This is not a year-round option ... please contact regarding Florida options.
SHIPPING A PAIINTING
Here is where it gets tricky ... paintings measuring 24"x36" or larger exponentially increase shipping rates. Please contact us (email@example.com or 618-606-0155) to configure getting that painting to you. If shipped, we ask you absorb the cost. Delivery and/or meeting somewhere, depending on the time of year, is an option as well.
RETURN & EXCHANGE POLICY
We accept returns up to 10 days after delivery on merchandise if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Paintings are non-refundable and/or returnable. But please know that it is the purgative of CARA VL EQUINE ART to ensure the customer is happy. If something is not right, it's going to be when all is said and done. We will work extensively to find a solution.